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Naming Tip #9: Avoid negative international associations

August 18th, 2008

Linguistic and cultural appropriateness are important factors when launching a global brand. We all know about the Chevy Nova. Naming a car with a word which means “doesn’t go” in Spanish is probably not the best idea (although we’ll dispel this naming myth later.) But the point is valid: If you are launching a global brand, you will want to conduct some level of linguistic and cultural screening on your new name candidates.

Good naming firms have the ability to test names in any language globally, for linguistic AND cultural appropriateness. And really stellar naming specialists will be able to test names with native speakers who actually reside in the respective countries. This becomes particularly important when testing for current slang, recent cultural snafus, and coexisting brand names.

Which languages matter most? Make a list and rank the importance of various languages/countries where your brand will be marketed. You might ask yourself: “If my name is unpronounceable or has a negative meaning in Punjabi, but works great in all of my other target languages, would I still launch it?”

The most typical languages to test for linguistic and cultural appropriates include: UK English, French, Italian, German, Spanish; Japanese, Mandarin, and Cantonese. If you’re going by the sheer number of speakers, you could also include Arabic, Korean, Tagalog, and Hindi in the mix.

This is part nine in a ten-part CatchThis series. Check back every Monday morning for subsequent naming tips. Check out previous Naming Tips here.

For more on the on the Nova urban legend, keep reading.

Now, let us dispel the Chevy Nova myth for good. Legend says Chevy made a huge blunder by using a car name that could be translated as “doesn’t go” in Spanish speaking countries. The car flopped and Chevy had to change the name. Sounds too good to be true, right? Well, that’s because it isn’t true. Chevy successfully sold the Nova in several Latin American countries for years, and was never forced to change the name because of a decrease in sales. Don’t believe us? Then check it out on Snopes.

“No Va” (Spanish meaning “doesn’t go”) is very different in the minds of Spanish speakers than the word “nova” (Latin for “new”). Speakers are adept at distinguishing between a foreign word and a similar word in their own language. What’s more, two separate words are easily recognized as different than a compound. For example, a furniture store called Notable Furniture would never be mistaken as “No Table.”

Our favorite drug

August 13th, 2008

I am happily addicted to caffeine – until I skip my normal morning dose. There follows an inevitable sluggishness and an afternoon headache. As this is immediately cured by a cup of coffee I haven’t seen much reason in the last few years to quit. Scientific findings oscillate between praise for coffee’s health benefits and the risks or detrimental effects on the body. I usually stick to reading the good findings, but this recent article in the NY Times provides a nice synopsis.

Product branding is starting to pick up on the “good for you” aspects of coffee that attempt to shift the beverage from an indulgent vice into the medicinal cure-all. Some relatively new products highlight coffee that incorporates supplements or that is specially roasted for unique health benefits. The product branding of Caffe Botanica communicates the health of the harvest and is infused with calcium while GanoDerma draws on the Latin name of the Reishi mushrooms that are included in its special recipe (and perhaps unintentionally, that it is good for the skin). Caffe Sanora gets the roots of its name in “sano” which means healthy in Spanish. This Boulder, Colorado roasting company, claims its roasting process keeps anti-oxidants in beans that will help keep you young while getting what you need to get through the day.

For now I’m happy to take my coffee with milk and no mushrooms, but you never know which new branding gimmick is going to catch on next.

Naming Tip #8: Always keep a handful of strong name candidates under consideration

August 11th, 2008

Everyone loves an epiphany. Unfortunately, expecting an epiphany from a naming process is usually a bad idea. It’s common to want to fall in love with a single name candidate that communicates all of your desired messages, that is legally available, and that has an available dot-com. But expecting this to happen on your first viewing of any name can lead to heartache and disappointment. Murphy’s Law of Naming says that if you fall in love with a name before the lawyers have given their nod of approval, that name will be unavailable to you.

The solution is simple: Keep several promising names under consideration. Once your lawyers give you the green light, and the dot-com issues have been settled, then you can pick your final name candidate. Choosing before you know all the facts can be dangerous.

The problem with falling in love with one name, or even with ranking a few names in order of preference, is a psychological one as much as it is logistical. If, for some reason, you’ve ranked your names and your lawyers rule out the top “favorite,” you may be left with a name that you consider to be “second best.” Naming specialists see the fall-out from this misguided strategy all the time. In order to distinguish between a first, second, and third ranking, clients often find (or create) unjustified or unfair concerns with names. Then, if the second name gets the nod, it just doesn’t seem as good anymore.

The rule of thumb is to always keep a group of names under consideration and on a level playing field, until after the lawyers have given their nod of approval. Once you have the all-mighty legal blessing, then, and only then, can you pick your favorite final name candidate!

This is part eight in a ten-part CatchThis series. Check back every Monday morning for subsequent naming tips. Check out previous Naming Tips here.

Picking up the SLAC

August 11th, 2008

The Stanford Linear Accelerator Center is in the market for a new name after being affectionately and famously known as SLAC for 46 years. The Energy Department, which funds SLAC, wants a name that can be trademarked (and which will better reflect its new emphasis on particle astrophysics and photon science) — but Stanford University won’t allow the use of its name in the trademark.

Some critics of the change compare it to a “major mid-life crisis,” and even wonder if SLAC will soon be referred to as the “center formerly known as SLAC.” Researchers are worried that a new name will be less attractive to prospective scientific talent and confuse the general public that has grown accustomed to the name for the huge facility. Others say there hasn’t been any accelerator activity there for years, and it’s about time for a name change.

What to do? SLAC’s staff members have been asked to contribute suggestions for the new name, which must be approved by Stanford’s president and the Department of Energy. One of the most obvious solutions is to replace the word “Stanford” with another word that starts with an “S” (such as nearby “Sand” Hill Road), thereby retaining the acronym SLAC. Or, simply eliminate the expanded form of the acronym altogether, as in the case of SRI International (the former Stanford Research Institute).

Getting a professional naming firm in on the action probably wouldn’t be such a bad idea. But you can also submit your name change suggestions to the SLAC community here.

Diabloggle

August 8th, 2008

When a professional namer stumbles across a gem of a new name like Diaroogle — a search engine “for the discerning, on-the-go defecator who is brave enough to use a public bathroom” — there is simply no alternative to obsessively creating alternative name candidates.

So, working on the assumption that the name must graphically convey bodily function AND rip off Google, we humbly submit these for your Friday afternoon enjoyment: Google-loo, Loogle, NumberToogle, Poogle, Canoogle, Poopoogle. Going to check domain availability now, so I can launch my competitive site.

O my! Safeway store brands on the loose

August 7th, 2008

Not long ago, it would have been far-fetched to consider a Safeway brand synonymous with “certified organic.” But the last few years have seen a mainstreaming of organic products across the board, and in-store brands are finally getting a little panache – right down to brand name creation.

Two of Safeway’s store brands, O Organics and Eating Right, found immediate success from their debut. These product brands speak to people who are looking for healthier foods that are still good deal. (And who isn’t these days?) O Organics sales reached $150 million when it launched in 2005 and increased to $400 million in 2008 while Eating Right is expected to bring in $200 million this year. In a highly unusual move, these brands soon will be showing up in competitive supermarkets, as well, in the hopes that Safeway can further expand revenues.

In-store brands are generally cheaper than outside food brands, because of lower marketing overhead. But in this case, a little added branding focus has gone a long way. O Organics, for example, is an excellent product brand name. The O, like the numeral for zero, is a transparent communication of purity, telegraphing natural, unprocessed food. Eating Right is also effective in its straightforwardness. We all know that we’re supposed to be “eating right” and the name for this line of products communicates an easy way to follow this common advice.

It will be interesting to see if other grocery stores follow in Safeway’s footsteps — increasing their naming and branding efforts, more effectively competing against national brands, and then broadening their sales scope to include other grocery chains.

Eska soaks it up

August 5th, 2008

Catchword recently named a new bottled water from Canada (Eska). Like most of our names, this brand has an interesting tie to the key differentiator of the product: namely that the water is filtered by an esker into super-pure drinking water. But enough about the name...

What's really cool is that the company was just featured in the New York Times and has recently launched a new, really informative web site that challenges many of the common assumptions in the water business.

The water is only available in Canada right now, but I know I'll be checking it out once it hits the States.

Naming Tip #7: Don’t be afraid to be edgy

August 4th, 2008

Don’t be afraid to be BOLD. Distinguish yourself from your competitors; don’t imitate them. You think everyone felt comfortable with the name Virgin? Of course not. But it stood out and had a great story to tell. A name’s edginess can play to its advantage by signaling a brand that’s different and game changing.

Embrace the dark side! No, seriously. Most juicy words have a lot of connotations – positive, negative, neutral – depending on the context. Just because a good name has a dark side, that isn’t a reason to kill it. Just be sure that there’s enough “good” left in the name. (Even Darth Vader had good qualities deep down inside!) As long as your name’s negative associations don’t completely overshadow its positive ones, the edginess will likely help you stand out and be remembered. And remember: most consumers aren’t spending their time at the store thinking of all the negative associations that come to mind with any given product name. Context can help steer their perceptions in the right direction.

This is part seven in a ten-part CatchThis series. Check back every Monday morning for subsequent naming tips. Check out previous Naming Tips here.

Parents, please...

August 1st, 2008

Yet another embarrassing article on baby naming fiascos. (If you don't want to read the article, here's the gist: dad (Mr. Jones) names new baby "Dow" while mom is sleeping after giving birth. Previous child, Indiana, thinks it will all work out fine.)

I'll at least give these folks credit for spunk. Still a mound of demerits for abusive behavior. And do you really want to be married to a guy who, on a dare, does something so stupid and so permanent while you're still recovering from labor? File for the name change, then file for divorce.

These people are seriously making me rethink my second rule of baby naming ("don't tell people what names you are considering before the child is named"). In this case, PLEASE, tell someone so they can talk you out of it. Then, get a clue. Or hire a naming consultant -- maybe in that order.

I've Got a New Company Name - Now What? Part 3

August 1st, 2008

Clients often ask us, “Now that I have a new company name, what’s next?” There’s still much to do, from announcing your name internally and externally to handling legal and administrative details. Catchword has developed a document called "Launching Your New Company Name" to help guide you through key elements of the process.

Here are a few excerpts from the section on Internal Communications. You can download the whole thing in PDF form here.

Once you've changed your company name, don't forget to:

  • Announce the new name internally! (And be sure to do so before you announce it to customers and other external contacts.)
  • Roll out new business cards early (ideally at the announcement event) to get employees on board. Consider giving out caps and clothing with the new name and logo.
  • Involve HR to help acclimate employees to the new name and understand the rationale for the change. Use this opportunity to galvanize the organization to “live the brand.”
  • If you find you need professional help, give us a call. We have strong relationships with firms that specialize in highly effective name launches.

    Next Friday: External Communications

    Previous Post: Marketing & Identity

    Reading tea leaves

    July 31st, 2008

    Tea for what ails you. Tea to help you fall in love (no promises here, at least not in that potential-lawsuit false advertising way). Tea for relaxing in the evening and getting wired in the morning. Tea that makes you (seem) spiritual. Product branding has converged with poetry in the exploding tea market, and I’ve been noticing names that fall far beyond what the creators of “Constant Comment” ever dreamed. Specialty teas are making sure to separate themselves from the fray with names that stray far from simple descriptive naming. Care for some “Iron Goddess of Mercy” or Temple of Heaven”?

    The Bay Area’s own Numi Tea can offer you an evocative cup of “Moonlight Spice” (White Orange Spice) and maybe later you’ll meet the “Monkey King” (who tastes like Jasmine Green Tea). “Indian Night” is meant to transport you from your kitchen – under the power of a single teabag. These names speak to us in terms of interesting and exotic associations, but also of the quality of the product.

    Celestial Seasonings is the classic cardboard box found in cupboards across America, a company name that is familiar and comforting. In an attempt to update its image new trademarked teas have been introduced with product names like “Morning Thunder”, “Fast Lane Black Tea” and “Chocolate Caramel Enchantment Chai”. These tea names get at an American sweet tooth and driving need for caffeine, but they are also catchy and evocative.

    Unique company names are the first step in conveying that the product is much more than some plants you pour boiling water on. I’m a fan of Zhena’s Gypsy Tea, a company name that momentarily includes me in a romantic take on gypsy life. (They make “Love Tea” blended with tiny rose buds.) Mighty Leaf, another producer of fine teas, presents the juxtaposition of a diminutive tea “leaf” with the image of mighty muscles. This appealing and unexpected combination draws you in with the expectation that the tea will also be out of the ordinary and packs a punch that its competitors don’t.

    The Bad Client: The Process

    July 31st, 2008

    This is great! I laughed. I cried. All of us in the creative field feel this poor designer's pain. We've all been there once or twice.

    Cuil not so cool

    July 30th, 2008

    So putting aside the atrociousness of the name (seriously, this could be the worst company name ever launched), this new "Google-Killer" is not ready for prime time. I had to check it out, what with all the publicity it has received. Alas, the folks at Google can still rest easy. The folks at Cuil aren't going to threaten their dominance any time soon.

    Best part for me: the search for "naming" revealed two hilarious search results --

    1) An old press release about Catchword hiring Mark Skoultchi in New York. The result itself was not so funny (if a bit out of date -- Mark has been a partner in the firm now for several years). But the photo that they paired with it ... priceless. IT'S NOT MARK. In fact, it kind of looks like George Stephanapolous. Random.

    2) A reference to my old company, Master-McNeil (who wisely reserved "naming.com" an eternity ago). Again, the reference was not so funny, but the photo that went with it was a screen shot of SnarkHunting (another naming company's blog site). Whoops. How does that happen?

    A few friendly words of advice from your neighborhood naming consultant: Change the name, then change the algorithm and start all over again. Can't do any worse than the first time around, on either count.

    No Grapes. No Nuts. It is what it is.

    July 30th, 2008

    I don’t know about yours, but my neighborhood is suddenly covered in ads for Grape-Nuts. The marketing slant is one of bold refusals of common euphemisms and descriptions that have found their way into our vernacular. A billboard near my house reads, “I hope we can still be friends,” which is crossed out with red ink with “goodbye,” scrawled below. In the bottom right is a picture of a box of Grape-Nuts and the tagline, “It is what it is. NoGrapesNoNuts.com”. But what exactly does breakfast cereal have to do with the sugar-coating of the break up with my ex-boyfriend?

    The product branding for the cereal was coined so long ago no one is quite sure where it came from. One thing is certain: since its creation in 1897, the product has never contained grapes or nuts, as the name would suggest. Over a hundred years later the company has decided to capitalize on this discrepancy. The domain name says it all: NoGrapesNoNutscom. And, as the amusing billboards would like you to believe, no bulls#@*. Just the whole grains implied by the image of a branch of wheat laid across the front of the box.

    In this time of hyperbole and euphemism, these ads push a style of marketing that speaks to we folks who are tired of all the fluff and positive spin. Kudos to you, Post. We at Catchword salute you.

    Just goes to show you: sometimes, even weird product names can succeed (if you spend enough on the ad campaign, that is)

    Naming Tip #6: Don't get hung up on dot-com availability

    July 28th, 2008

    Everyone thinks they need the exact dot-com URL for their company name. Some are right, but many are mistaken.

    Online consumer brands may well justify this prime internet real estate, because there’s no question that the average consumer will first try the exact dot-com domain. However, with the rise of deliberately misspelled company names, dot-net domains, and a host of other factors, search engines are becoming the consumer’s best friend. And, if your audience it extremely tech-savvy, you may have more freedom to explore domain names that require some modification (like adding the words Inc, Co, Tech, etc.). A relevant and exciting name that requires domain modification is often a better marketing decision (CatchwordBranding.com for example), than a Dr. Seuss jumble of meaningless letters chosen for sole purpose of having an exact dot-com domain (i.e., MoloGogo, Zimbra, Asoboo).

    B2B companies, service companies, and non-retail sites in particular may be able to do without exact dot-com domains. High-tech business customers are much more adept at using search engines to find the web site they’re looking for. Additionally, well-executed SEO (Search Engine Optimization) can offset and even drive more traffic to your site than just owning the exact dot-com domain.

    Very few real-word and pronounceable dot-coms are immediately available today. Sometimes your naming specialist will get incredibly lucky and stumble on that real-word dot-com that is completely available. That’s rare. So what can you do if you really really want an exact dot-com domain? You have three options: A) Be prepared to spend money for a real-word dot-com domain, B) Be willing to adopt coined or made-up names which are more likely to have immediately available domains, or C) Modify your name with a descriptive phrase (Tech, Inc, Company, Systems, etc.) to help acquire a relevant domain.

    Domains sale sites (Sedo, BuyDomains, etc.) are becoming more useful in the name game. If you are convinced you need an exact dot-com domain, and there’s nothing your friendly naming specialist can say to sway you, then you should include a budget for purchasing a domain. You should be prepared to spend a minimum of $2,000 to buy a domain from one of these sites. The closer to a real-word and the more desirable a name or metaphor, the pricier they get. Expect to pay anywhere from $2k to $15k for a relevant dot-com domain, possibly much more for a highly-desirable word.

    Negotiating the purchase of domain name can range from the quick and easy, to the difficult and complex. Yet another way that naming professionals can help you secure a fantastic new name and a great domain name to match!

    This is part six in a ten-part CatchThis series. Check back every Monday morning for subsequent naming tips. Check out previous Naming Tips here.

    I've Got a New Company Name - Now What? Part 2

    July 25th, 2008

    Clients often ask us, “Now that I have a new company name, what’s next?” There’s still much to do, from announcing your name internally and externally to handling legal and administrative details. Catchword has developed a document called "Launching Your New Company Name" to help guide you through key elements of the process.

    Here are a few excerpts from the section on Marketing and Identity. You can download the whole thing in PDF form here.

    Once you've changed your company name, don't forget to:

  • Create/update business cards, letterhead, envelopes and other stationery.
  • Engage a web designer (or design team) to create/update website.
  • Set a date to flip the switch on the name and identity change.
  • If you find you need professional help, give us a call. We have strong relationships with firms that specialize in highly effective name launches.

    Next Friday: Internal Communications

    Previous Post: Legal and Administrative

    You can't make this stuff up

    July 24th, 2008

    Maybe I should change my role at the company to be the baby-name-blogger. Just too much good stuff in the news these days. Check out this article on the wackiest baby names ever. Naming babies seems much more fun than naming companies or naming products.

    I have to give the parents credit. Even a naming specialist like myself would never have come up with Talula Does The Hula From Hawaii (those wacky Kiwis). Best part for me: her friends call her "K". Nice.

    Parents, once again, I beseech you. Have some respect for your children. If you can't come up with something clever AND appropriate, hire a naming consultant to help you.

    Getting down and dirty with naming

    July 23rd, 2008

    Central coastal California is a heaven of fruits and vegetables in the summer. The Berkeley farmers’ markets showcase a kaleidoscope of luscious produce and a walk down the line will reveal some equally beautiful names. Many of the farm names have stories that are as organic as the vegetables, but they follow principles that are familiar to those of us at a professional naming firm.

    Unique and memorable names for farms in California include: Full Belly Farm, Blossom Bluff Orchards, Gospel Flat Farm and Ella Bella Farm which all telegraph quality produce that is grown with great care. The recent local and organic movement has people thinking a lot more about where their food is grown and where it’s coming from. Distinct, creative farm names separate smaller farms from large-scale industrial agribusiness that probably doesn’t have a name in the supermarket. “People know us as the dirty girls – even Joe (the farmer) gets tagged as one although he bristles a little at that sometimes. They remember us,” says Sierra Schlesinger smiling easily while selling two pounds of shelling beans. The farm gets its name from the original owners; two women who tried to call it Fan Tan Farm in 1995. Local farmers nicknamed them the “dirty girls” and the name stuck.

    Agriculture relies on brand naming just like any other business. Names make it easier to make a personal connection with the people who grow our food. Frog Hollow Farm's yellow peaches are indescribably good in both texture and flavor. Flying Disc Ranch’s Aram will let you sample a few different varieties of fresh, soft dates that are more delectable than fine caramel. People remember company names and when the product is consistently good they develop fervent brand loyalty. Dirty Girl Produce’s Early Girl dry-farmed tomatoes have become legendary in the Bay Area and beyond. “Sometimes people don’t even bother to look at the signs,” says Dirty Girl worker Steve Wright, “but they know what they’re looking for and ask you: ‘Are these the Dirty Girl tomatoes?’”

    Personally, I’m a sucker for a great name and a cute farm stand at the farmers’ market. The summertime farmers’ market seems a world away from strategic naming and marketing but the acute business sense of many farms is still apparent. The signs, staff and food itself are all dynamic advertisements for the farm. Everything is arranged with the intention of selling as much local food as possible working together to make an inviting and pleasant place to buy food.

    Many of these farms with such appealing names are passionate about growing amazing food in an environmentally responsible way. For them, “organic” is much more than a brand name sticker to label their products. In the pared down marketing of agriculture a great farm name can speak volumes at the farmers’ market or in the produce aisle. Gospel Flat Farm (which is named after the four churches that once stood on the property) looks more like an enormous garden than an actual commercial farm. Food crops thrive next to rows of flowers and the Murch family regularly invites students from the nearby middle school to see sustainable agriculture in action. Part of what’s excellent these farm names are how they make you want to know more about the farms – and these small farms are enthusiastic about sharing.

    I'll have some air with my coffee

    July 23rd, 2008

    We here at Catchword Global Headquarters are big fans of caffeine - we never got that diet Coke dispenser installed, but we do have an espresso machine onsite. Via Craigslist, we bought a high-end Nespresso machine for the low low price of $20! Since we have to buy their proprietary coffee capsules, we get hit with ads for all their other wonderful products, including the one shown here - the Aeroccino.

    I think this is a great product name - when I saw it on a Nespresso brochure, I knew what it was immediately. It made me think of light, airy clouds of foamy milk that would be the perfect complement to an espresso drink. You could combine them to make something like, oh, I don't know, a ... cappuccino! Nespresso, of course, benefits from previous product names like Starbucks' Frappuccino, and the ubiquitous non-trademarked mochaccino. I suppose it's possible that an Aeroccino would be a coffee you'd drink on an aeroplane, or perhaps something the Breatharians invented. But in the context of coffee, it's perfectly clear where the "aero" and "-cino" intersect. And now that I know what it looks like, I want one.

    From astronaut food to Whole Foods

    July 23rd, 2008

    In the fifties America was launching satellites into space and racing the Russians to the moon. High technology had come to the dinner table as well, and food branding took a cue from NASA. New food preservation technology inspired processed food products that were all about convenience and Swanson’s TV dinners were born. The sixties brought us the questionable appeal of Tang and other space-age foods (astronaut ice cream anyone?). Soon after we landed on the moon and it was common for food products to be marketed to kids as “fun”. But with an exponential increase in health problems due to poor diets, American food product branding has gone looking for its roots in the kitchen and at the farm.

    In 2008 we’re still eating food with product branding from the future, but a shift in consciousness has brought about a remarkable difference in food naming and marketing. Farmers’ markets’ and fresh vegetables have come in to vogue in the San Francisco Bay Area. Trader Joe’s and Whole Foods markets have multiplied. The idea that food is more appealing when its roots are in the earth rather than a laboratory has become much more popular. Food branding and marketing has consequently veered towards product names that evoke homemade goodness rather than high-tech chemical combinations.

    Even frozen dinners have been re-invented. Swanson’s frozen TV dinners are now crowded by “all natural” and organic options like Amy’s Kitchen’s Garden Vegetable Lasagna. The idea is the same: instant, convenient meals. But the company names and product branding has dramatically changed. Rather than an emphasis on convenience frozen dinners are marketed as nutritious meals that just so happen to be easily prepared at the push of a button.

    With lists of ingredients that often defy pronunciation, is it so weird that people these days want food product names to sound like something that’s good for you? Breakfast cereals are a prime example of this apparent shift in brand naming. Would you feel good about feeding your kids the now discontinued “Wackies”, “Freakies”, and “Chocolate Donutz”? Post Cereals’ Sugar Crisp has been re-launched as the subtler Golden Crisp. Kelloggs’ “Sugar Smacks” was reincarnated as “Smacks” now settling on the wholesome (but still sweet with 15 grams of sugar) “Honey Smacks”. “Sugar Frosted Flakes” evolved into “Frosted Flakes” to take the empasis off the sugar part much like Kentucky Fried Chicken’s famous conversion to KFC to avoid the stigma of fried food.

    Getting back to the earth with the things we eat is an idea that’s gaining momentum across the board. Naming trends in food branding have taken note and are evolving to match. Personally, I’m not sad to leave astronaut ice cream and Tang behind.

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